Stay in control of billing.
You can review your plan, invoices, trial dates, and cancellation state from the customer portal.
Starter trial
Where the one-time Starter trial is offered, the payment method is collected at secure Stripe checkout. The trial is free for the stated period and converts to the published Starter monthly price when it ends unless you cancel before the conversion date. If the payment method is missing or cannot be charged, the subscription may end under the billing settings shown at checkout.
How to cancel
Sign in at your portal, open Plan & billing, and choose the cancellation action. For a paid subscription, cancellation normally takes effect at the end of the current billing period, and access remains available until the effective date. During a trial, cancellation prevents the scheduled Starter charge and access remains available until the trial end where the billing system permits it.
Resume or change plan
If a cancellation is scheduled and the plan is still active, you may resume it from the portal. Other plan changes are handled through the secure billing portal or a new checkout, and entitlements change only after confirmed billing state is received.
Refunds and invoices
Invoices and payment records are available in the portal when supplied by Stripe. Any refund or credit is handled under the order and billing terms applicable to your purchase. Contact hello@originpulse.co.uk promptly if you believe a charge is incorrect; include the invoice reference and workspace email.
After cancellation
Your account may remain available for access to billing records and workspace settings. Signal access and API keys are governed by the subscription state. Data retention and deletion are described in the Privacy notice; customer exports generated in the browser are not stored by Origin Pulse.